Frequently Asked Questions
Hey! Pumped you made it this far. Hopefully you like what you see so far. Still have questions? Maybe we can answer them here:
1. What should you expect at your first session? Your first visit will include a thorough full body evaluation, movement assessment, hands on treatment and education for you to gain a better understanding of your body and how you move. During this time, our physical therapists will get a better understanding of you as a person and your personal goals. After your first session, you should expect to have some soreness either at the area in which you are coming in or adjacent areas. This is totally normal. Your physical therapist will do a comprehensive, thorough evaluation and identify the sources of what has caused your injury and come up with a plan to address any issues that contributed to your injury. You and your physical therapist will sit down and create a customized program for you to perform on your own between sessions and will outline a plan regarding frequency of sessions and a plan heading forward to get back to doing what you love.
2. What should I wear to my appointment? Exercise clothes, or loose fitting clothing. Always wear or bring clothes that you are comfortable moving freely in that allows for easy access to the region focal to your pain or dysfunction. Exercise shorts and sports bras/tank tops tend to be most helpful. Your comfort is most important and we can work around whatever level of clothing you are most comfortable in and still achieve effective results. During the assessment, you will be moving, so please wear clothes that can move well with you. Have an upper body/back injury? We recommend you wear a t-shirt or tank top. Have a lower body injury? We recommend you wear shorts.
3. Do I need a Doctor’s Referral to attend Physical Therapy? Nope! Massachusetts is a Direct Access state. No, you do not for a couple of reasons. Massachusetts is a Direct Access state which means that patients can be evaluated and treated by a Licensed Physical Therapist without need of a Referral or a Prescription from a Physician, Nurse Practitioner, Dentist, etc. Some insurances do require a Referral or Prescription to authorize payment, however we do not accept insurance so this requirement does not apply to our services.
4. Do you take my insurance? At Keep It Moving PT & Wellness, we are considered “out-of-network” providers. This allows us to treat the human in front of us and not the diagnostic code. allows us to be able to provide high quality care in a one-on-one environment to address your unique needs. This also means that your insurance company does not dictate how long we can work together or authorize a number of visits they will allow for us to treat you, which frequently occurs with traditional in-network providers. Being able to take time to LISTEN to your concerns and properly address them is our number one priority. This translates to less overall visits for you to feel better, less frequent visits, and less money spent on frequent co-payments. We are happy to assist you in checking your insurance company’s out of network benefits for reimbursement and we accept FSA and HSA.
5. Why don’t we accept insurance? Insurance companies limit how much they pay, dictate when they pay and what treatments they pay for. Oftentimes this can create lost time chasing down payment for sessions that occurred weeks to months ago, resulting in shorter treatment sessions, loss of revenue, and in some cases burnt out therapists. We have decided to focus all of our time and energy on the things that matter most: treating patients with interventions that we find to work best. We have chosen not to wrestle with insurance companies to justify why we should be paid for treatments that have already taken place.
6. How much does each physical therapy session cost? Our physical therapy follow up sessions range in price. Please contact our clinic for pricing at 781-269-2565. Keep It Moving PT & Wellness is an out-of-network clinic, meaning we do not directly accept and bill your insurance. However, patients can submit for potential reimbursement from their insurance provider with a “superbill” that we can provide you upon request. To find out if you qualify for reimbursement, simply call your health insurance provider and ask if your plan includes out of network PT coverage. We also encourage our patients to inquire about their deductible amount for both in-network and out-of-network providers. In many cases, patients may have a high in-network deductible that is not close to being met, and the cost to see an in-network provider vs. our providers can be more expensive in the long run, with less effective outcomes due to the nature of high patient volume insurance based clinics. At Keep It Moving, there are no hidden costs, no extra fees, and no surprise bills after treatment. We accept HSA and FSA. We also offer monthly payment plans and discounted rates for our 10, 15 and 25 plan of care packages.
7. What types of payment do you accept? We accept cash, check, Health Savings Account (HSA), Flex Spending Account (FSA), and all major credit cards as payment. Please note that cash and check are the preferred methods of payment to avoid costly surcharges incurred with credit card payments.
8. What is your Scheduling Procedure? Self book here! https://pteverywhere.com/PtE/keepitmovingpt/bookingonline We want to make scheduling as easy as possible. If you’re unable to find an appointment that works for you, please email, call or text us at: Contact@KeepItMovingPT.com 781-269-2565 Once you’ve self-book in your appointment, you will then receive an email prompting you to complete our Health History Form (fill that out). Boom that's it!
9. What is your No Show/Cancellation Policy? Please provide 24 hour notice if you need to cancel your appointment. For cancellations under 24 hours there will be a fee. No-show appointments will be charged the full price of the service. Extenuating circumstances and special situations will be reviewed on an individual basis.